Nikon: excellent customer service
I’ve found that most after-sales support for products and services is pretty terrible. Trying to diagnose problems with my Apple airport extreme, or fix an issue with a DSL connection for example, tend to leave you feeling frustrated and seem to always be excruciating.
Not so with my Nikon D60. Just over a month after getting it from Amazon the internal flash stopped firing. I went to their site, created an account to register my camera, and reported the problem. A few days later an email arrived saying send it to this address. I packaged it up, sent via Fedex for around $8, and waited. I wondered what was happening and followed up on my original ticket on their web site. I was promptly give a service repair tracking number and explained it was covered. About 10 days later after sending my Nikon off, a fixed D60 arrived on my doorstep.
The whole process was straightforward, easy to understand, and just worked as I imagine an issue like this should be handled (albeit with the extra request for the service repair ticket number to track the progress). Kudos to Nikon.
March 17th, 2010 at 2:50 am
One of my favorite customer service quotes is “There are no traffic jams along the extra mile.” -ROGER STAUBACH